Enabling Service Providers to Assure the Benefits of Telepresence

This paper describes why managing telepresence is necessary for service providers to get the most from their investments. The paper describes how service level objectives can be met while streamlining operations support for video services. Emphasis is on the benefits of using Experience Manager and why it is superior to other management products through QoE (quality of experience) based management. Cost savings and efficiencies are described. The paper shows how service providers can become a "trusted partner" to their video conferencing customers, proactively managing service levels, while keeping their costs under control and maximizing profitability.

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