Product Datasheets

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Psytechnics Experience Manager 5 - (PDF - 280 KB)
Experience Manager delivers trusted, independent end-user quality of experience (QoE) visibility in a simplified and actionable form to IT, support and operations teams.

Experience Manager for Microsoft® Office Communitions Server - (PDF - 230 KB)
Microsoft® Office Communitions Server gives users a full-feature softphone. Delivering enterprise class voice quality is essential for users as they switch communication modes and realise the full benefits of unified communications.

Experience Manager with CA eHealth® - (PDF - 205 KB)
With the integration of Psytechnics Experience Manager to CA's eHealth® Network Performance Management suite, IT managers now have access to a complete view of activity, at both the network and application level - from network health, through Quality of Service to Quality of Experience.

Experience Manager with HP's Management Suite - (PDF - 711 KB)
Psytechnics Experience Manager enhances HP's management suite effectiveness with customer centric voice and video performance and service management, using real-time Quality of Experience (QoE) measurements.

Experience Manager for IBM Lotus® Sametime® Unified Telephony (SUT) - (PDF - 244 KB)
Psytechnics Experience Manager reduces barriers to deployment of VoIP/IP Telephony based projects by providing constant assurance of end-user experience, and reducing the costs of managing IBM SUT and mixed-vendor IP telephony environments.

Experience Manager for networks with ACME Packet session border controllers
(PDF - 639 KB)
Integration with Acme Packet border elements extends the reach of Experience Manager beyond the network interconnect point to defend quality controls and provide more meaningful SLA reporting.

Experience Manager, Service Desk Manager - (PDF - 428 KB)
Psytechnics has enhanced Experience Manager adding 'Service Desk Manager' enabling the Level 1 Service Desk to make faster, more reliable and pro-active call escalation decisions.

Performance Management for Video Conferencing - (PDF - 303 KB)
Video based communications delivers a far higher level of collaboration, productivity and communications effectiveness when the users of the service are able to concentrate on their meeting and not flaws in the video or audio quality.

Dashboard, Reporting and Visualisation
Real-time monitors deliver up to the minute information on the customers experience and call quality of all calls being handled within contact centres and other key sites. They provide instant visibility and actionable information into voice performance problems.
A4 Format   |   Letter Format   (PDF - 144 KB)

PESQ - Perceptual Evaluation of Speech Quality - (PDF 224 KB)
PESQ measures the quality of voice services in terms that directly reflect how a customer perceives their experience. The system employs a reference test signal to make accurate measurements of customer opinion (Mean Opinion Score - MOS) and provides detailed diagnostics information about any degradation present.

Corporate PESQ - Perceptual Evaluation of Speech Quality - (PDF - 264 KB)
Corporate PESQ offers a comprehensive GUI to display diagnostic results. These diagnostics include delay, delay distribution, frame-by-frame quality score, temporal clipping analysis, spectrograms, transfer function estimation and LPC analysis.