Making mobile VoIP work more effectively for your business
Modern business today is both a fast paced and a mobile business. Users need to be reached and need to reach people at any time, any place. Having VoIP communications terminate at a users desk doesn't typically reflect the realities of how work gets done and the fact that most users are rarely at their desk. Instead many businesses have mobile employees who move from meeting room to executive office to cafeteria to coworker cubicle to office to meeting room and so on. These typical work patterns often results in a deluge of voicemail messages or games of voicemail tag that tend to impede business velocity and hamper productivity.
That's why many enterprises have adopted mobile VoIP as an effective productivity enhancement to these typical campus-bound users. Enterprise mobile VoIP offers increased availability of employees since it allows staff to remain in contact with their business extension even when roaming within the WiFi-defined campus and without incurring cellular per minute charges. Oftentimes, advanced unified communications features such as on-hook/off-hook presence indicators, corporate directory access and instant messaging are supported on the mobile VoIP device, further enhancing the productivity of campus workers.
Psytechnics assures quality communications for mobile VoIP users
The unique circumstances of mobile VoIP users are particularly troublesome for most support staff, because the WiFi environment is not as secure, stable or omnipresent as designed. Mobile VoIP users need their specific issues in communications quality to be easily recognized by the support organization, which is done for Psytechnics-equipped customers by enabling:
| • | Mobile VoIP monitoring of the end-to-end elements affecting user quality, in real time |
| • | Detailed mobile VoIP visibility reporting reduces support costs and wasted efforts |
| • | Highly accurate diagnosis enables IT operations and support organizations to make the right decision, first time and executing corrective action using the right resource |
| • | Objective view of mobile VoIP service before-after state is particularly useful in project signoff of new services, infrastructures and upgrades |
| • | Ability to pin point the service or the service provider that is at fault eliminates finger-pointing common with external service providers |
Many enterprises have recognised that managing mobile VoIP services require specialised quality management tools beyond radio troubleshooting tools, and have turned to mobile VoIP specialists like Psytechnics. Using the company's distributed architecture and extensive end-to-end predictive algorithm to understand the dynamics of poor mobile VoIP quality as a distinct issue from classic VoIP quality, customers are in the best position to effect the adjustments to infrastructure, devices and applications that lead to consistently high mobile VoIP quality.
Psytechnics groundbreaking solution 'Experience Manager' aggressively deals with this burden of operational blindness to the mobile VoIP service as well as the user experience; curing the single biggest operational weakness – visibility of live calls and service performance. Psytechnics unique service performance visibility, delivered per stream, per call and in real time, enables IT organizations to maintain user satisfaction proactively, and with the use of the right resources at the right time virtually eliminating the typical 'fire fighting' approach of blindly throwing resources at problems.
Being able to proactively identify and fix problems before they become experience-affecting is a major innovation in mobile VoIP quality from Psytechnics.