Efficient management of OCS voice user experience and service levels
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Experience Manager for Microsoft® Office Communications Server Datasheet View PDF - (230 KB) |
Psytechnics Experience Manager is an integrated solution that supports the service management processes driving proactive as well as reactive service management, for the reliable delivery of enterprise voice with Microsoft OCS.
Delivering a real-time view of service levels and voice quality based on the quality of experience of the user, for each and every voice call, Experience Manager complements Microsofts' QoE Monitoring Server with an intuitive, IT process oriented view of call detail for all calls regardless of the source or destination vendor or technology used.
Key Features
| • | Real time monitoring, alerting, troubleshooting and reporting for OCS and multi vendor IP voice calls |
| • | Complements Microsoft's' QoE Monitoring Server with network mid-point and multi vendor call detail, results presented intuitively enabling rapid service level optimisation and troubleshooting |
| • | Seamless integration of Microsoft OCS client (pc based) end point data with network and gateway mid point data from Psytechnics IP Engines providing clear and accurate service management and diagnostic detail to pinpoint source and nature of voice quality issues |
| • | Supports encrypted RT Audio OCS voice stream analysis (both Wideband and Narrowband) |
| • | Provides effective voice operations and management processes and tools, supporting Level 1 service desk through Level 3 support as well as business operations |
Experience Manager delivers targeted analytics, reports and diagnostics on all calls delivering efficient user and service management. Specific diagnostic and support information is presented to support the different IT functions. Information for the Level 1 service/help desk enables them to handle IT users more effectively, acknowledging any problems they face and giving them the information needed to escalate the call to the correct support or resolver group. Detailed diagnostics and analytics are available for Level 2/3 support to enable them to rapidly identify the root cause of problems and deliver a right first time fix, quickly and efficiently. Service level and device performance reports are available for IT operations to monitor overall performance, reactively for SLA reporting, and proactively for problem avoidance.
Psytechnics Experience Manager for Microsoft® Office Communications Server
Psytechnics Experience Manager is an IP voice and video performance management solution specifically designed to deliver highly accurate, real time voice performance management enabling IT operations and support to work more efficiently and proactively. Using an industry standards approach to voice call quality measurement, Experience Manager aggregates and analyses the impact the IP network as well as the voice application are having on the end users experience. Experience Manager collects per stream IP transport data and the call quality data from the network, gateways, commercial and technical network aggregation and demarcation points and from the Microsoft QoE Monitoring Server to provide end to end, and multi vendor monitoring, alerting, troubleshooting and reporting for voice call quality.
This call performance data collection, aggregation and management capability provides call by call quality analysis for the duration of the call and provides visibility of call quality as it traverses the network between multiple vendors and service providers infrastructure enabling proactive monitoring as well as rapid and accurate problem detection and diagnosis.
A web-based management interface provides an instant overview of all calls, including Microsoft end-point data, and can be used to provide detailed drill-down information for troubleshooting. Alerts are provided when performance drops below user defined thresholds, and reports can be generated on real-time SLA metrics.
Psytechnics Experience Manager reduces barriers to deployment of VoIP/IP Telephony based projects by providing constant assurance of end-user experience, and reducing the costs of managing both Microsoft and mixed-vendor IP telephony environments.
For more information please download the datasheet.