Enhanced CA management effectiveness with QoE based voice and video performance and service management
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Experience Manager with CA eHealth® Datasheet View PDF - (205 KB) |
Experience Managers' user based QoE real-time alarming, diagnostics, call detail, root cause analysis and reporting features allow IT to quickly pin point call quality issues as well as report on service performance and SLA's proactively as well as reactively, effectively pre-empting problems becoming service affecting. Psytechnics Experience Manager is technology and vendor independent through its ability to assess the RTP based media streams in real-time.
Psytechnics real-time Quality of Experienced (QoE) call performance data collected and analysed by Experience Manager is incorporated into CA eHealth providing detailed service performance reporting. Powerful call performance reporting, SLA reporting and service assurance process support help determine the service impact or prioritise network fixes that are impacting call performance.
Psytechnics supports integration with:
eHealth:
| • | Psytechnics Experience Manager call performance data is imported into eHealth using the CA integration module |
| • | eHealth LiveHealth then applies "deviation-from-normal" and "too-wrong-for-too-long" algorithms to VoIP and video performance |
| • | eHealth Trend, Top-N and At-A-Glance reports are available for trend analysis, troubleshooting and capacity planning |
Spectrum:
| • | Psytechnics Experience Manager assesses voice and video RTP streams for threshold violation in real-time and sends SNMP traps to CA Spectrum |
| • | Spectrum uses trap information in service modeling, downstream suppression, problem isolation and root-cause analysis |
| • | In Service Assurance Manager; Spectrum highlights degradation of VoIP application and permits drilldown to root-cause |
Experience Manager and CA Software integration
CA and Psytechnics integration facilitates rapid and proactive detection and resolution of real-time voice and video quality issues with the service management process, identifying the correct domain or support groups that can manage call quality and to then apply the correct priority and process support for its resolution.
The CA eHealth Universal Data integration Module provides performance reporting for eHealth customers from Psytechnics Experience Manager. The Integration Module is available as part of eHealth 6.0 SP3 onwards.
The integration supports eHealth Trend, Top-N and At-A-Glance reports with supported variables including IP Transport, Listening Quality, Conversational Quality and Video Quality MOS scores as well as some of the principal impairments upon which those MOS scores are based.
For more information please download the Experience Manager with CA eHealth® datasheet.